Privacy Policy i1juta

1. Collection of Personal Information

i1juta collects your personal information through several channels directly related to your use of the platform. This collection is carried out in a controlled manner and is intended to ensure you have a safe and smooth user experience.

The categories of information we collect include:

• Account registration information — full name, date of birth, email address, mobile phone number and encrypted password.
• Identity verification information — a copy of your MyKad or passport submitted during the Know Your Customer (KYC) verification process to comply with international licensing requirements.
• Financial information — details of the payment methods used such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or crypto assets (USDT, BTC, ETH) to process deposits and withdrawals.
• Platform activity records — betting history, transaction records, login logs and general activity within the platform.
• Device technical information — IP address, browser type, operating system and session data collected automatically when you browse the i1juta website.

We do not collect information beyond what is required for the platform's operations and legal compliance. All data collection is carried out based on your consent or contractual necessity.

2. Use of Personal Information

The information collected is used specifically for the following purposes:

• Processing account registration and verifying player identity in line with the international licensing requirements we comply with.
• Processing deposit and withdrawal transactions securely and accurately according to the payment method you choose.
• Managing welcome bonuses, VIP cashback and other promotions related to your account activity.
• Providing customer service via live chat and email in Bahasa Melayu and English, available 24/7.
• Detecting and preventing fraud, money laundering, and activities that violate the platform's Terms & Conditions.
• Sending important account-related communications such as transaction notifications, policy updates and security alerts.
• Sending marketing communications such as promotional offers and information on the latest games, subject to your preferences.

i1juta will not use your information for any purpose not stated here without obtaining your additional consent beforehand.

3. Disclosure to Third Parties

i1juta does not sell or rent your personal information to third parties for commercial purposes. However, there are limited situations where sharing information is necessary and lawful:

• Payment service providers — payment processors that support Touch 'n Go, DuitNow, FPX, Boost, ShopeePay and crypto asset transactions are only shared the information needed to complete the transaction.
• Game software providers — game studios providing services to i1juta may receive the minimum technical data required for game functionality.
• Regulatory bodies and law enforcement — i1juta will disclose information when required by law, court order or a valid request from the relevant authorities.
• Anti-fraud services — identity verification service providers and fraud detection systems that help us protect the integrity of the platform and player security.

4. Data Security

Player data security is a non-negotiable priority at i1juta. We implement comprehensive technical and organisational measures to protect your information:

• 256-bit SSL encryption for all data transmitted between your browser and i1juta's servers.
• Passwords are stored in encrypted form using a recognised hashing algorithm — i1juta never stores passwords in plain text.
• Two-factor authentication (2FA) is available as an additional security layer for your account.
• An active security monitoring system that detects unauthorised access attempts and suspicious activity in real time.
• Strict internal access controls — only staff who are authorised and require access for specific tasks may view player data.
• Regular security reviews and penetration tests are conducted by independent parties to identify and address system vulnerabilities.

While we take all reasonable steps, no technology system can guarantee absolute security. You are also responsible for keeping your i1juta account password confidential and not sharing it with anyone.

5. Cookies and Tracking Technologies

i1juta uses cookies and similar tracking technologies to improve the functionality and user experience of our platform. The following are the types of cookies we use:

• Essential cookies — required for basic website operations such as login session verification and security. These cookies cannot be disabled.
• Preference cookies — store your personal settings such as preferred language, currency and interface display so you do not need to reset them each time.
• Analytics cookies — help us understand how users interact with the platform so we can improve the website's design and performance.
• Security cookies — used to detect abnormal activity, protect accounts from unauthorised access and prevent fraud.

You can manage or delete cookies through your browser settings at any time. Disabling certain cookies may affect some functions of the i1juta platform. By continuing to use this website, you agree to the use of cookies as described.

6. Your Rights as a User

As a registered i1juta player, you have the following rights regarding your personal information:

• Right of access — you may request a copy of the personal information we hold about your account.
• Right of rectification — if any information we hold is inaccurate or out of date, you have the right to request a correction.
• Right of erasure — in certain circumstances, you may request that your personal data be deleted, subject to legal and licensing requirements that oblige us to retain certain records.
• Right to restriction of processing — you may request that we limit how we use your data in certain situations.
• Right to object — you may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability — you may request that your data be provided to you in a machine-readable format.

To exercise any of the above rights, please contact our customer service team via live chat or email. We will process your request within a reasonable timeframe and will inform you if there is a lawful obstacle to a particular request.

7. Data Storage and Deletion

i1juta retains your personal information for as long as your account is active or as long as it is needed to provide services to you. The following are our data retention principles:

• Financial transaction and account records are retained for the period stipulated by licensing requirements and legislation related to anti-money laundering (AML).
• Identity verification (KYC) information is retained for as long as the account is active and for a set period after account closure to meet legal obligations.
• Technical activity logs are kept for a limited period for fraud detection and troubleshooting purposes.
• Once the required retention period has ended and no legal or business need remains, data will be securely deleted or anonymised.

If you close your i1juta account, we will process your request and retain only the records required by law. The rest will be deleted in accordance with our secure data deletion procedures.

8. Changes to This Privacy Policy

i1juta reserves the right to modify this Privacy Policy from time to time in response to changes in law, licensing requirements, technological developments, or changes in how we deliver our services.

When significant changes are made, we will:

• Update the "Last Updated" date at the top of this Privacy Policy.
• Display a clear notice on the platform's main page for an appropriate period.
• Send a notification to your registered email address if the changes materially affect your privacy rights.

Your continued use of the i1juta platform after the effective date of such changes will be taken as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

9. Contact Us About Privacy

If you have any questions, concerns or complaints regarding how i1juta handles your personal information, our team is ready to assist through the following channels:

• 24/7 Live Chat — the fastest channel for general privacy and data enquiries. Available at all times in Malay and English.
• Support email — for formal requests regarding data access, correction or deletion, please contact [email protected] and clearly state the type of request.

Our team will acknowledge receipt of your request and work to resolve it within a reasonable timeframe. For complex issues or those requiring in-depth review, we will inform you of the expected resolution time.

i1juta is committed to resolving every privacy complaint fairly, transparently and in a timely manner. We treat every privacy enquiry as a serious matter and it will receive the full attention of the responsible team.